Comments on: 1and1 suck

By: Jake

Jake — Thu, 06 Mar 2008 15:24:44 +0000

To be fair, thespanner.co.uk is hosted on one of my servers, and is not the kind of set-up Gareth would go for.

For 90% of our clients and jobs, the 1&1 shared server is perfect. Good uptime, good speeds, and usually good help for anything.

For the other 5% we have a few dedicated servers, where we can view logs and tweak settings to our hearts content.

I’d rather not sling shit at 1&1 for this, as they’re doing what’s set out in their terms and responsibilities, so they by no means “suck”.

By: Gareth Heyes

Gareth Heyes — Wed, 05 Mar 2008 11:41:26 +0000

@raven

That is the point, I shouldn’t need the tech guy to go through the error logs, I should be able to see the error log for myself. I have used other shared servers which employ a virtual file system and I have had access to error logs before so it seems this is a disadvantage of using 1and1.

By: Raven

Raven — Wed, 05 Mar 2008 11:23:00 +0000

1and1 is a great webhosting service provider. The bottom line of the story Gareth why you are so pissed off with 1and1 is that you did not get what you want.

Sure.. there are error logs in a shared hosting package but tech guys cannot go through each and every one of them just to see what is the error of your script. Especially with thousands of customers occupying the same server and all logs on the same folder.

One more thing… how much are/were you paying for hosting? If you want total access and everything you want in a box, then buy a dedicated server. In that way you won’t be appalled anymore with what shortcomings shared hosting packages have.

By: Angry People

Angry People — Mon, 03 Mar 2008 09:49:15 +0000

I read somewhere that they cancel accounts of people who complain about their hosting while using it. Hoping now that this is not true.
1and1 is totally #!**.
Change hosts as unknown suggested? Easier said than done. I’d love to but it takes a lot of time to move a number of sites, some commercial.

By: Bill

Bill — Sat, 16 Feb 2008 15:01:07 +0000

Hope it won’t happen to me, for me 1and1 is the best.

By: Unknown

Unknown — Thu, 31 Jan 2008 09:02:46 +0000

Hate 1and1? then find another webhost…..simple solution.! Then if that registrar again sucks…then find again until you haave tested all the registrars around the world…

By: Mark

Mark — Wed, 30 Jan 2008 17:56:18 +0000

I have been with them for a few year’s unfortunately! they are a dreadful company, I need to go elsewhere but I don’t get time a lame excuse I know!

But I am now developing sie in Web2.0 and my sites are soooo slow I think my server is a zx81 or something! I have had nothing but trouble with them, the guy who first wrote this forum said they would not give him his log files well one of my customers called them with only his domain name nothing else no address, passwords nothing else and they told him how to gain access via ftp to all my sites!!

They suck, big time, on both customer service and what they offer.

By: EuroNet

EuroNet — Sat, 29 Sep 2007 23:20:10 +0000

I registar domain name .org with 1and1.com end after 4 days no answer,no help noting,but hi colect my from credit card charge for registration.I dont bolive whats is hepening,i try to support,info all mail help,but noting only this:
Thank you for contacting us.

Your account is being on queue by our Authentication Department to
ensure that all Customer information are correct and valid.

By: Dan

Dan — Wed, 19 Sep 2007 21:36:07 +0000

hello everybody!… I’ve got a problem here with 1and1 ..(don’t we all?!) ..i’ve ordered a domain… i’ve paid…..but they won’t send me the confirmation e-mail..they said that it will be sent in 24h … Any advice will be glady received:)

By: Adam Lewis

Adam Lewis — Wed, 12 Sep 2007 12:08:41 +0000

Excellent value, appalling customer service. God knows how they’re so successfull.